Technical Support

General Technical Support is available during normal working hours - please call or email us to get in touch. Please note that some queries may require that a support contract is in place in order that they can be dealt with.

Customers are encouraged to sign up to an Annual Support Agreement, including the option for 24x7 technical support. In this case we will do our best to respond to any critical issue as quickly as possible, whenever it is raised.

In all cases, please call our main UK or US numbers listed below and follow the voice prompts to the appropriate support menu. You may be asked to leave a message, in which case our automated system will pass it on to the next available support engineer.

You can also reach us, for non-critical support questions, by email at

BETA: Submit a new support ticket here